Customer Service Specialist (Remote), American Airlines US
AI Summary: This role focuses on providing exceptional customer service and support, ensuring customer satisfaction and retention. Success in this position involves effectively resolving customer inquiries while adhering to company policies. The specialist plays a vital role in enhancing the customer experience and impacting the organization’s reputation positively.
Responsibilities: Provide assistance and support to customers, addressing their concerns and inquiries comprehensively. Maintain detailed records of customer interactions to ensure accurate follow-ups. Collaborate with team members to improve service delivery and customer satisfaction.
Qualifications: Strong communication skills, both verbal and written, are essential. A background in customer service or relevant experience is preferred. Familiarity with service software and CRM systems is advantageous.
Salary and Benefits:
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