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Customer Support Specialist – (Pacific Time Hours), Trupanion

AI Summary: Trupanion seeks a Customer Support Specialist to join their Contact Center, providing exceptional service to pet owners. Responsibilities include managing high call volumes, de-escalating situations with empathy, and utilizing multiple systems for customer support. Candidates should have 2+ years in a call center, strong communication skills, and a passion for pets. The position is remote with shifts from 10 AM to 12 PM Pacific Time, with a focus on customer engagement and record keeping. Compensation is $21/hour with benefits including medical coverage and paid time off.

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